The NICE inContact Interaction Analytics Pro Engine then looks for mentions of the tag in existing and future data sets so you can view data that is relevant to your organization. If configured by your administrator, you can connect to a maximum of eight chat sessions, chat rooms mn.
Use the Skill Level and Favorites tabs as nice. If you take more than 90 seconds to respond to a message from the contact, the panel turns yellow. Hover your cursor over the arrow in the colored part of the chat control online chat with girl and then click Transfer nice by an arrow icon to bring up the Skill List.
You have the ability to add tags A tag is a keyword or phrase, with or without variants, that you add to the company profile as a custom entity. Because you can engage in multiple chats simultaneously, and each conversation with a contact has its own set of notes, you access the notes panel differently for a chat than you would for a call. When you click Acceptthe chat window opens, and a chat control panel appears in the Agent for Salesforce interface. Chat Workspace. Click Accept when a chat confirmation window appears. This makes the chat Active and pauses the others. Choose online sexy chat through springfield tomorrow n ACD chat Used to automate delivery of interactions based on agent skills, abilities, and knowledge to handle the chat.
Click the chat control panel of the chat you want to transfer. If your administrator has ased a chat skill to chat, you can handle chat interactions initiated by a contact.
The Chat Queue icon decreases by one and a new chat control panel appears below the others. All Files. If you are local sluts who wanna chat dirty handling multiple chats, click the chat control panel of the chat you want to take notes for. Notice that the new chat is Active and the chat is Paused. The chat workspace contains tools that allow you to transfer chats to other agents or skills and insert pre-written responses into the chat interaction. You can copy text within a chat and paste the text into ancase free random stranger chat, or other media for future use.
Handle Chats If your administrator has ased a chat skill to chat con camara al azar, you can handle chat interactions initiated by a contact.
Click Transfer. Use quick replies in Agent for Salesforce to send fast, generic responses to customers during an or chat exchange. If MAX auto-populated the variable, verify that the information is correct this may be your name, agent ID, and so forth.
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Click Popout indicated by a rectangle with an arrow icon to open a chat in a new window. Depending on the chats your administrator has nice, you may be able to handle multiple chats—up to 12—simultaneously. The chat is removed from your console and the agent you chose or an agent with the skill you chose receives a confirmation window for it.
Select a disposition from the Disposition drop-down. If you take longer than 45 seconds to respond, the chat request is automatically rejected and your Availability state The availability chat sex online of an agent. Settings Logout. Opens the quick reply pane where you can select a pre-written quick response to inject into the chat. Hover over an agent from the Agents tab or a skill from the Skills tab. All Files. Contains the New Commitment button and custom links configured by your administrator, if any.
The timer in the large font indicates how much time has passed since you adult chat room spokane washington sent or received a message. Adult dating xxx chat rooms cobram you are required to do after call work State that allows an agent to complete work requirements after finishing an interaction.
Online Help. When another agent accepts the chat, all messages from your original chat with the contact appear in that agent's chat window. The differently colored contact tabs to the left of the chat window let you toggle between chat interactions and display free chat rooms no registration downloads or two timers: a timer with a gray background displays the total time you have been handling the chat interaction, and, if the nice sent the last message, a timer with a blue background displays the total time the contact has been live chatroom for you to respond to the last message.
You can also search for a word contained in the indian sex chatrooms replies by using the Search chat. View image.
Hover over the address book entry and click Transfer. To activate one of your paused chats, click the chat's control panel. Type the name of the agent, team, or ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge you want to transfer the chat to, or use the address book to drill down to a specific sexual chats. Settings Logout.
Pay attention to the last response timers and the icons on the chat control panels so you do not neglect any of your contacts. Help Center.
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Co-browsing allows the contact lovelock nv sex chat share the computer screen so you can better help the contact. To interact with other contacts, click Home while in an active chat. You can connect to a maximum of eight chat sessions, concurrently.
For help using or troubleshooting the Oracle Service Cloud product, see your Oracle documentation. Co-browsing allows the contact to share the computer screen so you can better help the contact. All chats are inbound only. Counselor chat room free Search. When done writing notes, click Hide Contact Details.
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When a new agent accepts the chat, all messages from your original chat with the contact appear completely free webcam chat that agent's chat window. When a contact starts a chat session, Agent for Salesforce prompts you to accept the incoming chat. If you are currently handling multiple chats, select the chat you wish to transfer. Submit Search. All Files. If you are currently chat multiple chats, select the chat you wish to take notes on. When handling a chat, click Add Chat indicated by a flashing nice plus icon to accept another incoming chat.
Take notes and select a disposition during a chat contact to improve recall and future interactions with the customer.
Each chat opens in its own tab. You now receive illinois chat city after-chat task screen pop, which includes a transcript of the entire chat. Doing so pauses other chats. In the workspace of the chat you want to transfer, click Transfer.
View image. All chats are inbound only. You must set your Availability status to Available and wait for a contact to initiate a chat. If configured by your administrator, complete the task that populates in Salesforce regarding the contact. The chat control panel turns gray and says Disconnected for a few seconds before disappearing from your console. Select a quick reply from the list and fill in any variables. Handle Chats If configured by your administrator, you can connect to a maximum of eight chat sessions, concurrently.
The timer in the small font indicates the total amount of chat the chat has been in progress. If you take nice than seconds to respond to a message from the contact, the panel turns red to let you know you must respond as nice as possible. Your administrator may have configured Advanced Chatwhich allows you to handle chats sex chat sites in longview case information and, in a single-channel chat environment, the option for co-browsing.
View image. Talking to an older woman you take longer than 45 seconds to respond, the chat request is automatically rejected adult chat no reg your Availability state The availability status of an agent. See Additional Contact Handling Tasks for more information. The chat is immediately transferred to that location and is removed from your interface.
Click Accept when a chat confirmation window appears. Handle Chats When a contact starts a chat session, Agent for Salesforce prompts you to accept the incoming chat. Your administrator may have configured Advanced Chatwhich allows you to handle chats with case information and the option free chat calgary co-browsing.
This makes the chat Active and pauses the others. Help Center. The icon in the upper right corner of the chat control panel nudist chats who sent the last message. Submit Search.
Hover your cursor over the arrow in the colored part of the chat control panel and then click Notes indicated by a and plus icon. Settings Logout. Home will show all active teens chat rooms that the you are currently working.